1. Quality Guarantee
All ADA plant pots are made from durable, high-quality PP plastic. If your item arrives damaged, defective, or not as described, we will replace it or issue a full refund. Simply contact us with your order details.
2. 30-Day Satisfaction Guarantee
If you’re not fully satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange. Returned items must be unused and in their original packaging.
3. What Our Warranty Covers
We cover the following issues:
- Manufacturing defects
- Cracks or structural damage on arrival
- Incorrect or missing items
4. What Isn’t Covered
The warranty does not apply to:
- Damage caused by misuse or improper handling
- Normal wear and tear (scratches, fading, etc.)
- Cosmetic marks from long-term use
5. How to Make a Claim
To submit a warranty or satisfaction claim:
- Contact our support team with your order number.
- Include photos of the issue.
- Provide a short description of the problem.
Our team will review your request and respond within 24 hours with the next steps.